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Terms of Service

Welcome to Sofia Creative. These Terms of Service ("Terms") govern your access to and use of the Sofia Creative platform, website, and related services (collectively, the "Service"). By creating an account, subscribing to a plan, or using any part of the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

Sofia Creative is operated by Sofia Creative ("we," "us," or "our"). References to "you" or "your" mean the individual or entity using the Service.

1. Definitions

For the purposes of these Terms:

  • "Account" means your registered account on Sofia Creative, including your profile, settings, and subscription information.
  • "Content" means any text, images, documents, brand materials, campaign briefs, and other materials you create, upload, or generate through the Service.
  • "Workspace" means an isolated environment within Sofia Creative where you and your team manage brands, campaigns, content, and publishing channels.
  • "AI Services" means the artificial intelligence features provided through the Service, including content generation, image generation, inline editor actions, and document intelligence (RAG).
  • "Subscription" means your paid plan (Starter, Growth, or Scale) that grants access to the Service's features and usage quotas.

2. Account Registration and Security

To use the Service, you must create an Account by providing accurate and complete information, including a valid email address and password. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your Account, whether or not authorized by you
  • Promptly notifying us of any unauthorized access to or use of your Account
  • Ensuring that team members you invite to your Workspace comply with these Terms

You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to create an Account. By registering, you represent that you meet this requirement.

We reserve the right to refuse registration, suspend, or terminate Accounts at our discretion, including but not limited to cases of suspected fraud, misrepresentation, or violation of these Terms.

3. Subscription Plans and Billing

3.1 Plans and Pricing

Sofia Creative offers subscription plans (Starter, Growth, Scale) with varying features, workspace limits, seat counts, and AI usage quotas. Current pricing and plan details are displayed on our pricing page. We reserve the right to modify pricing with 30 days' advance notice to existing subscribers.

3.2 Free Trial

New accounts may be eligible for a 14-day free trial. During the trial period, you have access to the full features of the selected plan. No payment information is required to start a trial. At the end of the trial, your account will revert to limited access unless you subscribe to a paid plan.

3.3 Billing Cycle

Subscriptions are billed either monthly or annually, as selected at the time of purchase. Annual billing is offered at a discounted rate (currently 20% off the monthly price). Billing occurs automatically at the start of each cycle. All fees are non-refundable except as expressly stated in Section 3.5.

3.4 Payment Methods

We accept payment through Stripe (credit and debit cards), VNPay (Vietnamese bank cards, QR code, internet banking), and PayPal. Payment is processed in the currency specified at checkout. You are responsible for any taxes, currency conversion fees, or transaction fees imposed by your payment provider or bank.

3.5 Cancellation and Refunds

You may cancel your subscription at any time through your Account settings. Upon cancellation:

  • Your subscription remains active until the end of the current billing period
  • You retain access to all features and data until the subscription expires
  • After expiration, your account reverts to limited access; your data is retained for 90 days
  • Refunds for unused portions of the billing period are not provided for monthly plans
  • Annual plans may be eligible for a pro-rated refund within the first 30 days if you have not exceeded 20% of your AI usage quota

3.6 Plan Changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately with pro-rated billing. Downgrades take effect at the start of the next billing cycle. If your current usage (workspaces, seats, or quotas) exceeds the limits of the new plan, you must reduce usage before the downgrade can take effect.

4. Use of the Service

4.1 Permitted Use

You may use the Service for legitimate business purposes related to content creation, management, approval, and publishing. This includes using AI Services to generate text and images, managing team workflows, connecting publishing channels, and analyzing content performance.

4.2 Acceptable Use Restrictions

You agree not to use the Service to:

  • Violate any applicable local, national, or international law or regulation
  • Create, store, or distribute content that is illegal, defamatory, obscene, threatening, or otherwise objectionable
  • Infringe upon the intellectual property rights, privacy rights, or other rights of any third party
  • Generate AI content intended to deceive, impersonate real individuals, or produce deepfakes
  • Use AI Services to generate spam, phishing content, or malicious material
  • Attempt to reverse engineer, decompile, or extract the source code of the Service or its AI models
  • Circumvent usage quotas, rate limits, or access controls through automated means
  • Resell, redistribute, or sublicense access to the Service or AI Services without our written consent
  • Interfere with or disrupt the integrity, security, or performance of the Service
  • Upload viruses, malware, or other harmful code

4.3 AI Usage Guidelines

When using AI Services, you acknowledge that:

  • AI-generated content should be reviewed by a human before publishing — AI assists, but does not replace human judgment
  • AI outputs may occasionally contain inaccuracies, biases, or inappropriate content; you are responsible for reviewing and editing before use
  • Content sent to AI providers (OpenAI, Anthropic, Google, Stability AI, Fal AI, xAI) for processing is subject to each provider's terms and policies
  • We do not guarantee specific results from AI Services; output quality depends on inputs, selected model, and provider availability
  • Usage of AI Services is subject to the quotas included in your subscription plan

5. Content Ownership and Licensing

5.1 Your Content

You retain full ownership of all Content you create, upload, or generate through the Service. We do not claim ownership of your Content. This includes text, images, brand materials, campaign briefs, and any AI-generated content produced using your prompts and brand context.

5.2 License to Us

By using the Service, you grant us a limited, non-exclusive, worldwide license to host, store, process, display, and transmit your Content solely for the purpose of providing and improving the Service. This license includes:

  • Processing your Content through AI models to generate outputs you request
  • Storing your Content in our databases and backup systems
  • Displaying your Content to authorized members of your Workspace
  • Transmitting your Content to publishing channels you have connected (WordPress, Facebook, Instagram, Twitter/X, LinkedIn)

This license terminates when you delete your Content or close your Account, subject to reasonable backup retention periods (up to 90 days).

5.3 Our Intellectual Property

The Service — including its design, software, AI integrations, prompt templates, user interface, documentation, and branding — is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our written consent.

5.4 Prompt Templates

The 2,000+ prompt templates provided within the Service are licensed for your use within the platform only. You may use the templates to generate content, but you may not extract, republish, or redistribute the templates themselves outside the Service.

6. Third-Party Integrations

The Service integrates with third-party platforms and providers. By connecting these services, you agree to their respective terms:

  • Publishing Platforms — WordPress, Facebook, Instagram, Twitter/X, and LinkedIn. You authorize us to publish content to these platforms on your behalf using the OAuth credentials you provide. We do not store your third-party passwords.
  • Payment Providers — Stripe, VNPay, and PayPal process your payment information. We do not store your credit card details directly.
  • AI Providers — OpenAI, Anthropic, Google (Gemini), Stability AI, Fal AI, and xAI process content generation requests. Content sent for generation is subject to each provider's data handling policies.
  • Stock Image Providers — Pixabay, Pexels, and Unsplash provide stock images. Usage is subject to each provider's licensing terms, which we display alongside attribution information.

We are not responsible for the availability, reliability, or policies of third-party services. Disruptions to third-party services may affect certain features of the Service.

7. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

8. Service Availability and Modifications

8.1 Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or secure access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

8.2 Modifications

We reserve the right to modify, update, or discontinue features of the Service at any time. For significant changes that reduce functionality included in your current plan, we will provide 30 days' advance notice. If a modification materially reduces the value of your subscription, you may cancel and receive a pro-rated refund for the unused portion.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will meet your specific requirements or expectations
  • The Service will be uninterrupted, timely, secure, or error-free
  • AI-generated content will be accurate, complete, or suitable for any particular purpose
  • Any errors or defects in the Service will be corrected

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOFIA CREATIVE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, data, or business opportunities
  • Costs of procurement of substitute services
  • Damages arising from AI-generated content that is inaccurate, inappropriate, or causes harm
  • Damages arising from unauthorized access to or alteration of your data
  • Damages arising from third-party service disruptions

Our total aggregate liability for any claims arising out of or related to the Service shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Sofia Creative and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

  • Your use of the Service or violation of these Terms
  • Content you create, upload, or publish through the Service
  • Your violation of any third-party rights, including intellectual property rights
  • Your violation of any applicable law or regulation

12. Termination

12.1 Termination by You

You may terminate your Account at any time through your Account settings. Upon termination, your subscription ends at the close of the current billing period. Your data will be retained for 90 days after termination, after which it will be permanently deleted from our active systems (backup copies may persist for an additional period as required for disaster recovery).

12.2 Termination by Us

We may suspend or terminate your Account immediately and without prior notice if:

  • You violate these Terms or our Acceptable Use policy
  • Your use of the Service poses a security risk or may cause harm to other users
  • Required by law or regulatory order
  • Your account has been inactive for more than 12 consecutive months (free accounts only)

12.3 Effect of Termination

Upon termination, your right to access the Service ceases. Sections that by their nature should survive termination will survive, including Sections 5 (Content Ownership), 9 (Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), and 13 (Governing Law).

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be submitted to the competent courts of Ho Chi Minh City, Vietnam for resolution.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. When we make changes:

  • We will update the "Last updated" date at the bottom of this page
  • For material changes, we will notify you via email or an in-app notification at least 15 days before the changes take effect
  • Your continued use of the Service after the effective date constitutes acceptance of the updated Terms
  • If you do not agree to the updated Terms, you may terminate your Account before the effective date

15. General Provisions

  • Entire Agreement — These Terms, together with the Privacy Policy, constitute the entire agreement between you and Sofia Creative regarding the Service.
  • Severability — If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver — Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Assignment — You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
  • Force Majeure — We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemic, government actions, or third-party service outages.

Contact

If you have questions about these Terms, please contact us using the information provided in the footer of our website, or through your Account settings.

Last updated: March 2026.